Terms of Sale

1. Formation of the contract
  1. These terms of sale apply to all goods supplied by The Furniture Pack Company ("the Supplier").
  2. No contract exists between you and the Supplier for the sale of any goods until the Supplier has received and accepted your order and sends you confirmation in writing or by email to the address or email address you have given. Once the Supplier does so, there is a binding legal contract between us.
  3. The contract is subject to your right of cancellation (please refer to Clause 6 below).
  4. The Supplier may change these terms of sale without notice to you in relation to future sales.
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2. Description and price of the goods

  1. The description and price of the goods you order will be as shown on the Supplier's website at the time you place your order.
  2. You will be responsible for giving the Supplier any necessary information relating to the goods within a sufficient time to enable the Supplier to comply with its obligation to deliver the goods on the delivery date, including:
    • the measurements of any windows for which curtains or blinds are to be supplied as part of the goods;
    • notification of any requirements that any furniture to be supplied as part of the goods should be of a specified maximum size.
  3. The goods are subject to availability. If on receipt of your order the goods you have ordered are not available, the Supplier will inform you as soon as possible, and refund or recredit you for any sum that has been paid by you or debited from your credit card for the goods.
  4. Every effort is made to ensure that prices shown on the Supplier's website are accurate at the time you place your order. If an error is found, the Supplier will inform you as soon as possible and offer you the option of reconfirming your order at the correct price or canceling your order. If you cancel, the Supplier will refund or recredit you for any sum that has been paid by you or debited from your credit card for the goods.
  5. The delivery charge for the goods is included in the price of the goods.
  6. The price of the goods is exclusive of VAT.
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3. Installation of goods

  1. The Supplier will provide to you the service of the installation of the goods at the address you give for delivery when you place your order.
  2. The services will be provided as soon as practical after the delivery, following the order in which orders for the respective development has been placed on the first come first serve basis.
  3. No additional charge will be made by the Supplier for the provision of this service.
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4. Payment

  1. The price shall be paid in the following manner: 
    • 30% of the price as Deposit  – within 5 work days after the placing of the order;
    • 70% of the price – within 4 months of the confirmed time of completion.
  2. In case the requested delivery date is less than 4 months after the date of the order, the full price shall be paid within 5 work days after the placing of the Order.
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5. Delivery

  1. The goods you order will be delivered to the address you give when you place your order, subject to the inclusion of the respective development in the list of developments to which the Supplier ships at the time of placement of your order.
  2. If delivery cannot be made to your address, the Supplier will inform you as soon as possible, and refund or recredit you for any sum that has been paid by you or debited from your credit card for delivery.
  3. You are responsible for ensuring that there is someone at the address given for delivery who is able to provide access and is competent to accept delivery of the goods.
  4. If it is not possible to gain access to the delivery address given or if there is no one at the address given who is competent to accept delivery of the goods, the Supplier will try to deliver the goods at the earliest convenient time which can be arranged with you. In these circumstances, you may be required to pay a delivery charge for the goods.
  5. If any of the goods ordered are unavailable the Supplier may provide to you a substitute of an equivalent quality and price.
  6. After your order has been accepted every effort will be made to deliver the goods;
    1. on the confirmed delivery date you give when you place your order, if this date is more than twenty-eight (28) days after the date of your order and subject to the condition that you have paid the purchase price before the delivery date; or
    2. if your requested delivery date is less than twenty-eight (28) days after the date of your order, within twenty-eight (28) days of your order and subject to the condition that you have paid the purchase price before the delivery date.
  7. If you should wish to change the requested delivery date, you must notify the Supplier in writing of your new requested delivery date. In case of delivery on a date different than the originally agreed you will be charged for the delivery of the goods.
  8. The Supplier will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery. In this case, the Supplier will inform you as soon as possible.
  9. However, if there is a delay in delivery of more than 14 days due to there being a delay in the delivery of the goods to the Supplier by the manufacturer of the goods, the Supplier will compensate you by paying back 1% of the trade price of items not delivered to you for the first 7 days of delay. In case the delay is for more than 28 days you may cancel your order and you will be refunded all sums paid by you to the Supplier.
  10. You will become the owner of the goods you ordered and responsible for risk of loss of or damage to them once they have been delivered to you.
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6. Your right of cancellation

  1. You have the right to cancel the contract within 2 weeks (14 days) after your order has been confirmed and your 30% Deposit has been received, and you will be refunded all sums paid by you to the Supplier. In case you cancel your order after the above terms, the deposit paid by you will not be refunded.
  2. To exercise your right of cancellation, you must give written notice to the Supplier by hand or post, fax or email, at the address, fax number or email address shown below, giving details of the goods ordered and (where appropriate) their delivery.
  3. Once you have notified the Supplier that you are canceling the contract, the Supplier will refund or recredit you within 30 days for any sum that are due to you subject to 6.1. above.
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7. Warranties

If the manufacturer of any of the goods provides a warranty in relation to those goods, the documents relating to the warranty will be issued in your name and supplied to you.

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8. Data protection

  1. The Supplier will take all reasonable precautions to keep the details of your order and payment secure, but unless the Supplier is negligent, the Supplier will not be liable for unauthorised access to information supplied by you.
  2. The Supplier will only use the information you provide about yourself for the purpose of fulfilling your order, unless you agree otherwise. The Supplier would like to notify you of products and offers that may be of interest to you from time to time, but will only do so if you confirm when you make your order that you would like to be notified of these. You can correct any information about you, or ask for information about you to be deleted, by giving written notice to the Supplier at the address, fax number or email address shown below.
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9. Applicable law and choice of jurisdiction

These terms of sale and the supply of the goods will be subject to English law, and the English courts will have jurisdiction in respect of any dispute arising from the contract.

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